Cancellation and refunds.

Because you book with us online, by phone or by email, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day we confirm your booking to cancel for any reason and receive a full refund.

Most inspections are booked for a date inside the 14 day window. If that is the case, we need you to ask us expressly to start work before the window closes, and we will record that request in your booking confirmation.

Once the inspection has been carried out, the service is complete and the right to cancel no longer applies.

If you cancel after asking us to start, but before we inspect, you pay a proportionate amount for any work already done and we refund the rest.

48 hours or more before the inspection: cancel for a full refund, or move to another date at no charge.

Less than 48 hours before: we will move you once at no charge, subject to availability. After that, or if you cancel outright, we retain 50% of the fee to cover the slot.

If we arrive and cannot inspect, because there is no access, the property is unsafe, or the works are not far enough along, that is an abortive visit. We retain 50% of the fee and credit the remainder against a rebooked inspection within 3 months.

If we cancel, for illness, weather that makes the work unsafe, or any other reason, you choose: the next available slot, or a full refund. We will always tell you as early as we can.

You can cancel SnagCoach within 14 days of buying it for a full refund, up until you first open SnagCoach.

When you buy, you ask for access straight away and confirm that you lose the right to cancel once you open SnagCoach.

Refunds go back to the payment method you used, within 14 days of us agreeing the refund.

Tell us within 14 days of delivery. If we missed something that was within the scope of your inspection, we will re-attend at no cost and reissue the report.